Complaint: Ongoing Failure to Activate Apple Watch Series 9 – Poor Service from MTN

I took out a contract with MTN in September/October 2024, which included two iPhone 13 devices and an Apple Watch Series 9 (Cellular & GPS). Almost a year later, the watch is still not functioning as intended. Despite numerous visits to MTN stores and multiple calls to the call centre, I have not received any meaningful assistance. The most recent call I logged was with consultant Ntombifuthi, who assured me the matter would be escalated (Reference No. ***7). That was over two weeks ago, with no feedback to date. Currently, the watch only works via Bluetooth, meaning I cannot use its Cellular & GPS functionality — the very reason I took out this package and why I am paying over R300–R400 monthly for the device. Effectively, I am paying for a service and product I do not have access to. I have also contacted Apple directly, and they confirmed they cannot assist since the device was supp**** through MTN. This has left me with no solution other than being pushed from pillar to post by MTN staff. As a longstanding MTN client, I am appalled at the lack of support. I request urgent assistance in getting my Apple Watch activated properly to function as a Cellular & GPS device, as per my contract agreement. I expect a response and resolution to this matter without further delay.