1 reviews | Active since Nov 2016
Complaint on MTN sim swap
<p>MTN store Fourways (main mall) - Upgrade & Sim Swap was purchased Wed 23rd Nov, new sim has still not been activated after calling 9x and going into the store on Saturday 26th Nov. No feedback whatsoever.</p>
Good afternoon Merle
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team of the MTN Fourways Mall for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Merle
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team of the MTN Fourways Mall for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Still not activated. Still no feedback from store. My calls still go unanswered.
Still not activated. Still no feedback from store. My calls still go unanswered.