1 reviews | Active since Jun 2015
Complaint on *** cellnumber
I took a cellphone contract from MTN in March 2013 which expired on 13 March 2015. I was paying R400 per month through debit order. After the contract expired I called MTN and enquired what is going to happen e.g do I need to cancel the contract or it will automatically be cancelled and I was told that if I don't cancel the contract they will only deduct R175 for airtime. To my surprise on 1 April 2015 R400 was deducted. On 1 May 2015 again a R400 was deducted by MTN from my bank account. After that I called them and enquired and I was told that I will be refunded. Because I was angry I cancelled the contract and changed to prepaid. For the whole month of May 2015 I was on prepaid but MTN deducted R375 from my bank account on 30 May 2015.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract was cancelled in April. The invoice generated on the 1 April 2015 was for usage from the 1 March to the 1 April and t his was debited on the 30th April.
A credit has been requested for the invoice generated in May for the R375.43. Once this credit reflects there will be no money owing to MTN for this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract was cancelled in April. The invoice generated on the 1 April 2015 was for usage from the 1 March to the 1 April and t his was debited on the 30th April.
A credit has been requested for the invoice generated in May for the R375.43. Once this credit reflects there will be no money owing to MTN for this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
