Complaint Of terrible service

It is with my greatest sadness that I have been with MTN for more than 10years and the service that I received regarding an insurance claim for my lost TAB4. I spoke to an agent on this following ref number *** for a follow up regarding my claim, which they have taken decades to even answer their calls. I then advised him to cancel the insurance on my other phone, he then cancelled the wrong insurance. It's been 3weeks being send from pillar to post and given one story after the other, yet they preach of their turn around time being 5days. I really don't get why they are rendering the service of providing insurance yet they fail to honor the claims but very quick to telling you they will suspend your services when you miss one payment. It is very frustrating as I run a business and am being inconvenienced by MTN. I would like to urge MTN to get back to me pronto.<br> <br> Regards<br> Angry Thandeka