Complaint of customer service

<p>ive had appalling services with MTN in the last 2 weeks.</p> <p>1st: I walked into a service kiosk in east rand and asked if a phone that had been purchased on contract but not opened yet, could it be exchanged for another (even if I had to pay more for a different phone). The MTN assistant literally laughed at me. I was shocked but asked if she could explain herself. She said 'it doesn't work like that'. And returned to her chatting colleague next to her. </p> <p>2nd: I phoned in tonight requiring on what I believe to be a technical error on pre-paid. After 16 minutes on the phone the assistant was trying to confuse technical facts to not answer my direct query. I then asked for her to please put me through to a manager - and so she cut me off. </p>