1 reviews | Active since Nov 2016
Complaint Number Ten Million - MTN
<p>I wrote a review on here two months ago complaining about MTN. A person by the name of Yahya (see below) rep**** and said the situation would be sorted out. Two months later, I am still being overcharged, my account has still not been put on the right package, and the extra amount that has been debited from my bank account has still not been refunded. For once in your existence, MTN, please do the right thing.</p> <p> </p> <p>Official business reply:<br />Good morning ***** </p> <p>Thank you for bringing this to our attention.</p> <p>We appreciate that you have made us aware of the difficulty that you have endured in trying to obtain your device at MTN ****arney Mall Store.</p> <p>I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.</p> <p>The matter has been escalated to the management team of the store for urgent attention and to contact you with feedback and way forward. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.</p> <p>Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Regards<br />Yahya</p> <p> REQ: ********** </p>
Dear Tuelo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
We would like to resolve this matter for you as speedily as possible. Kindly provide us with the cell phone number as well as the account number in question in order for us to access the account and do a thorough investigation in the matter at hand. The reference number that you included in your post has unfortunately been stared out and therefore I cannot view the details.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
MTNSA
Dear Tuelo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
We would like to resolve this matter for you as speedily as possible. Kindly provide us with the cell phone number as well as the account number in question in order for us to access the account and do a thorough investigation in the matter at hand. The reference number that you included in your post has unfortunately been stared out and therefore I cannot view the details.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
MTNSA
"We appreciate that you have made us aware of the difficulty that you have endured in trying to obtain your device at MTN ****arney Mall Store."
I am not struggling to obtain a device. I have the device -- it's my account that is not set up properly. I am supposed to pay only R99.00 per month. How difficult can it be adjusting a fee structure and refunding a customer?
Acc No. A **********
Cell No. ********** 429 (this is a prepaid number that you can reach me on)
Thanks
"We appreciate that you have made us aware of the difficulty that you have endured in trying to obtain your device at MTN ****arney Mall Store."
I am not struggling to obtain a device. I have the device -- it's my account that is not set up properly. I am supposed to pay only R99.00 per month. How difficult can it be adjusting a fee structure and refunding a customer?
Acc No. A **********
Cell No. ********** 429 (this is a prepaid number that you can reach me on)
Thanks
Still waiting MTN.
Still waiting MTN.