DS
Diane S
1 reviews | Active since Sept 2017
21 Sept 2017, 15:47
Complaint number 3 in one month - from someone who NEVER logs complaints
I refer you to my previous complaint:
https://www.hellopeter.com/mtn/reviews/and-it-continues- **********
Still no contact or resolution. Only an acknowledgement online.
So I wait...
BTW - rated your service 1 star as it would not let me go to the next step without selecting at least one.
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Replies (2)DS
Diane S's updateReviewer Update
29 Sept 2017, 23:16Alice
Please read my 2nd complaint which refers to the deal I wanted for the new line with the free tablet and my ordeal that I had to go through. No one responds or cares. It has been weeks without any reply from MTN.
DS
Diane S's update29 Sept 2017, 23:16
Reviewer Update
Alice
Please read my 2nd complaint which refers to the deal I wanted for the new line with the free tablet and my ordeal that I had to go through. No one responds or cares. It has been weeks without any reply from MTN.
DS
Diane S's updateReviewer Update
30 Sept 2017, 10:28And it continues...
After my previous HelloPeter complaint, my query was finally resolved, allowing me to move my line to MTN on a new contract. As it was September by now the special deals have changed, now including a Huawei tablet with any Huawei P10 or P10+ deal. I thought: Great! Now at least my pain and agony and money spent over the past week to get my query resolved will hold some positives because now I will get the tablet with my deal. I phoned the sales person who I dealt with initially (as I thought you know, it's his first deal, I want to stay loyal to him and take the deal with him). He says to me they don't have stock of the tablet but he'll phone me back after he has loaded the deal. About an hour later he phones me and tells me he felt so bad for my ordeal that he went and got a tablet for me. I must come in and sign the paperwork, everything is sorted. I was ECSTATIC! I thought, wow! Great turn around from an awful situation. Well, I got there at just after 16:00 - it took me an hour to get my phone and find out the tablet was actually someone elses and I couldn't have it. It was made very clear to me: I can either take the phone and that's that or wait a week or two for the phone and tablet. By that time (was around 17:00) I was so g@tvol and tired of this whole ordeal that I took the phone and left. I have SUCH a bad taste in my mouth following this encounter that I will not refer ANYONE to MTN. It has left me with a **** load of hours, left me out of pocket for petrol, phone calls ,etc and only a phone when I could have had a phone and tablet. :(
DS
Diane S's update30 Sept 2017, 10:28
Reviewer Update
And it continues...
After my previous HelloPeter complaint, my query was finally resolved, allowing me to move my line to MTN on a new contract. As it was September by now the special deals have changed, now including a Huawei tablet with any Huawei P10 or P10+ deal. I thought: Great! Now at least my pain and agony and money spent over the past week to get my query resolved will hold some positives because now I will get the tablet with my deal. I phoned the sales person who I dealt with initially (as I thought you know, it's his first deal, I want to stay loyal to him and take the deal with him). He says to me they don't have stock of the tablet but he'll phone me back after he has loaded the deal. About an hour later he phones me and tells me he felt so bad for my ordeal that he went and got a tablet for me. I must come in and sign the paperwork, everything is sorted. I was ECSTATIC! I thought, wow! Great turn around from an awful situation. Well, I got there at just after 16:00 - it took me an hour to get my phone and find out the tablet was actually someone elses and I couldn't have it. It was made very clear to me: I can either take the phone and that's that or wait a week or two for the phone and tablet. By that time (was around 17:00) I was so g@tvol and tired of this whole ordeal that I took the phone and left. I have SUCH a bad taste in my mouth following this encounter that I will not refer ANYONE to MTN. It has left me with a **** load of hours, left me out of pocket for petrol, phone calls ,etc and only a phone when I could have had a phone and tablet. :(