1 reviews | Active since Jul 2011
Complaint not resolved after 6 months
I have tried to resolve my problem with the Cape Road MTN store and have received the most unprofessional service. I have dealt with Elani Eckert at this branch and I have an email from her that says she will refund me an amount of R369.99. This has NEVER BEEN DONE and MTN have again taken off the amount of R419.99.<br> I have been trying to resolve this issue for 6 MONTHS and nothing happens. I want to escalate my complaint so could you please give me the contact details of the person that Elani Eckert reports to. I have been a loyal customer since 1996 but I have now had enough of the unprofessional way my complaint has been handled and as my contract comes up for renewal in January I think it is time to look for another service provider.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to Elani Eckert to give us feedback, if no feedback has been received in hour we will escalate this further.
Note the contract expires 2015-12-06 if you request to cancel we do require one month notification, if you request to convert to prepaid you may send a fax to *** to convert the number to pre-paid on the 7-12-2015 no 30 days required. Please attach the ID copy with the letter.
Please use all the data and airtime, once migrated to prepaid all data and airtime will be lost in 2-24 hours.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to Elani Eckert to give us feedback, if no feedback has been received in hour we will escalate this further.
Note the contract expires 2015-12-06 if you request to cancel we do require one month notification, if you request to convert to prepaid you may send a fax to *** to convert the number to pre-paid on the 7-12-2015 no 30 days required. Please attach the ID copy with the letter.
Please use all the data and airtime, once migrated to prepaid all data and airtime will be lost in 2-24 hours.
Kind Regards,
Alice van der Merwe
***