1 reviews | Active since Jun 2017
Complaint not given attention
<p>I've complained about my phone not been fixed by the insurance because mtn made a billing error. Nothing has been done yet while I'm paying on the contract phone still. The manager there is *********** </p>
Dear Nombulelo,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us. We pride ourselves on providing excellent service.
I'd really like the opportunity to discuss this with you further so we can get to the bottom of it. Please contact me on *** and I'll personally make sure that you're looked after.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Nombulelo,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us. We pride ourselves on providing excellent service.
I'd really like the opportunity to discuss this with you further so we can get to the bottom of it. Please contact me on *** and I'll personally make sure that you're looked after.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,