LT
Louis T

1 reviews | Active since Aug 2016

30 Aug 2016, 13:18

Complaint - No Service

<p> have logged numerous calls via MTN Store Lichtenburg, MTN Call Centre and MTN Complaints Email, but as to date, have had NO response.</p> <p>MTN Cellphone Number: ********** 660</p> <p> </p> <p>DETAILS OF COMPLAINT -</p> <p>Autopage Cellular account MTN My Choice 200 package transferred to MTN SP in March 2016. Since transfer, line hasn't received any allocation of data bundle or sms bundle.</p> <p><br />Calls logged - Ref # ********** - 13/05/2016 with MTN Store Lichtenburg<br /> - Ref # ********** 63 - July 2016 with MTN Customer Care<br /> - Ref # ********** - 12/08/2016 with MTN Store Lichtenburg<br /> - Ref # ********** 92 - 20/08/2016 with MTN Customer Care<br /> - Ref # Store did not provide ref - 22/08/2016 with MTN Store<br /> Lichtenburg<br /> - Ref # ********** 4 - 22/08/2016 with MTN Email Complaints<br /> - Ref # ********** 74 - 22/08/2016 with MTN Customer Care<br /> - Ref # ********** 92 - 29/08/2016 with MTN Customer Care</p> <p><br />We have had absolutely NO feedback on any of the calls logged on the same query!!!!!</p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply31 Aug 2016, 17:22
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ: **********

Best regards,

LT
Louis T's update06 Sept 2016, 09:02
Reviewer Update

Up to date, this still hasn't been sorted out. MTN SP is the worst, making promises, never keeping them!

LT
Louis T's update16 Sept 2016, 07:36
Reviewer Update

And another week has passed with absolutely NO RESPONSE from MTN SP and problem still isn't resolved! Can you ask for any worse service?