LS
Leon S

1 reviews | Active since Jun 2016

24 Aug 2016, 06:08

Complaint No 5 - CREDIT LIMIT OVERRIDE NOT APP**** !

<p>No feedback ........</p> <p> </p> <p>So we have app**** for an additional contract twice and it have been approved twice..... CREDIT LIMIT IS AN ISSUE AND PHONE CANNOT BE ISSUED. I Spent 4 days after each other at the Brooklyn Branch and still no luck with this problem</p> <p> </p> <p>Your official response LAST WEEK:</p> <p> </p> <p>Official business reply:<br />Thank you for your post</p> <p>We sincerely apologize for any inconvenience you may have experienced with our service.</p> <p>Please be advised that the credit limit override has been approved, we have requested the consultant who captured the application to assist and contact you for further assistance.</p> <p>Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Kind Regards<br />Siphumezo<br />REQ: **********</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Aug 2016, 06:41
Official

Good Day Leon Schultz

Thank you for your post.

We are terribly sorry for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that as per our records the credit limit has been adjusted accordingly.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ: **********