Complaint. MTN The Bridge, Port Elizabeth

Hi. I'm so disgusted in the service at Mtn, The Bridge, Port Elizabeth. First u guyz could not find a code for the contract. Then the router which we never even used was faulty and we had to wait 3months for that. With no feedback whilst waiting. Then our services was terminated due to arreas because the billing was incorrect. Mtn call centre is unable to help because the contract and statement is not loaded on the system. I visited ur branch last month with this enquiry and the lady uplifted the termination and informed me that she loaded a query. The call centre cannot find any query that was logged. Now I'm sitting on the phone with MTN for over an hour trying to fix this because I need to work from home but NO I cant because once again the services was terminated due to arreas. The call centre just informed me that they are in the process of hading me over to the attorneys. No one at MTN can assist. I wish I never took this data package. I could have gone to telkom who offered a better deal but NO I've loyal to MTN for over 15 years. Your service is pathetic!!!!!!!!