1 reviews | Active since May 2020
Complaint MTN service no connection
Hi
This is really frustrating that MTN can't fix my cellphone problem. I'm still getting error messages not getting connected to the network Out of service area MMI not valid Oh yes, then j get told that my phone calls was barred and then I must switch off flight mode.
I can't make or receive calls. I can't even phone your customer care no. 135 whereas it just gives error message Call Ended.
If MTN cant fix up the problem then they must just say so!
This is pathetic service/ assistance required to get it sorted out now I think for a month now. I logged a fault and I haven't heard from anybody from MTN.
I phone them from another phone then I must listen 6 minutes to the tape if I'm a student with Unisa ... this costs money. Stupid because you have to listen to this before you try to get threw to try to speak to an consultant!
I work from home and am supposed to get a SMS giving me an OTP no. which I need to type in to connect to my works network. This comes and goes like it wants.
I have been struggling niw nearly a month to get my issue resolved so that I can receive and make Calls, receive and send SMS's and MMS's.
Problems experience:
I am connected to the network then I'm not connected to the network, then the MMI no. isn't valid, then I get out of service area, then not registered on network then mobile network not available etc...
Now everytime I phone their Custoner Care or MTN Head Office numbet using another network phone then I get so many different answers why I'm having problems.
They are as follows:-
Did you activate your SIM card
Your SIM isn't register
Your calls and SMS's are barred
Your line is barred
Your line isn't activated
Your contract doesn't look right (I'm on pay as you go)
Your line is barred for calls
Your line is barred for SMS's
I have flight mode activated (didn't do anything on phone)
All these changes are happening on my phone and all I do is switch on my phone daily, I get MTN sms with their offers and I look at the SMS. I try to send an SMS then it takes long or fails to go through.
I can't phone anybody.
My MTN cellphone no. is not available if I phone from another phone.
Unfortunately I have given this number on my my documentation.
If they can't get this fixed up then I really have to consider going to another network provider.
I have been struggling niw nearly a month to get my issue resolved so that I can receive and make Calls, receive and send SMS's and MMS's.
Problems experience:
I am connected to the network then I'm not connected to the network, then the MMI no. isn't valid, then I get out of service area, then not registered on network then mobile network not available etc...
Now everytime I phone their Custoner Care or MTN Head Office numbet using another network phone then I get so many different answers why I'm having problems.
They are as follows:-
Did you activate your SIM card
Your SIM isn't register
Your calls and SMS's are barred
Your line is barred
Your line isn't activated
Your contract doesn't look right (I'm on pay as you go)
Your line is barred for calls
Your line is barred for SMS's
I have flight mode activated (didn't do anything on phone)
All these changes are happening on my phone and all I do is switch on my phone daily, I get MTN sms with their offers and I look at the SMS. I try to send an SMS then it takes long or fails to go through.
I can't phone anybody.
My MTN cellphone no. is not available if I phone from another phone.
Unfortunately I have given this number on my my documentation.
If they can't get this fixed up then I really have to consider going to another network provider.