1 reviews | Active since Aug 2013
Complaint Mtn refusal- suppy invoice without link
Mtn without my consent, changed my normal monthly receipt of an electronic invoice, to one that requires a link and password to access the invoice (I have expierenced problems accessing the link to such an extent that I lost my faith in it).<br> Several email requests to Mtn per email has failed to have a electronic invoice sent to me without the link (although I received a confirmation that my request has been recorded and changed on their system). In the mean time I have been prompted by several sms to pay for an invoice that I have not received (or able to inspect for its accuracy). My service was suspended because of my refusal to pay for something that was not invoiced to me.<br> In addition my new cell contract was renewed for 2 years. My free minutes have resulted in my service to call out being suspended due to insufficient \air time\". Several requests to Mtn's call center to have the limitation removed have been met with confirmations telephonic ally that same was done but the problem persists. As I use the phone for business this has resulted in damaging my business. Something potential Mtn customers with business should consider before contracting with this company."
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please use the below settings to solve the problem.
o Open Internet Explorer
o Click Tools
o Click Internet Options
o Click the Advanced tab
o Scroll down to the Security heading and uncheck the Do not save encrypted pages to disk box
o Click OK
o Close Internet Explorer (all windows)
o Open Internet Explorer
o Try again
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please use the below settings to solve the problem.
o Open Internet Explorer
o Click Tools
o Click Internet Options
o Click the Advanced tab
o Scroll down to the Security heading and uncheck the Do not save encrypted pages to disk box
o Click OK
o Close Internet Explorer (all windows)
o Open Internet Explorer
o Try again
Regards
Thabelo
REQ:***
