Complaint MTN Home router application

Good day

Please assist in resolving my query.

I am writing this mail to complain about my dissatisfaction of the service I am receiving from MTN (Kolonnade Retail Park, Montana,Pretoria)

On the 4th April 2024, I app**** for a home router at Kolonnade Retail Park which was approved on the same day, however the service was not activated, To this day (5days later) the service has not been activated, when contacting the shop I am advised that the matter was escalated.

Today (8/4/2024) I went to the shop to enquire about this matter and I spoke to the Regional Manager Kerish Tilkram, who showed no interest in getting my matter resolved, besides telling me that there is nothing he can do as he is waiting for MTN to resolve the matter and couldn't even tell me how long this will take, he continued to tell me I can write an email to complaints department.

I must say I am very disappointed in the manner that the Regional manager handled my query, not to mention that he showed no empathy non whatsoever even when I mentioned that I need this service as I am working from home and the inconvenience that this delay has coused me.

May I please ask that this be given a priority and be resolved as a matter of urgency and also the bill be adjusted accordingly as I paid from the 4th however 5days later I'm still not having Internet. For ease of reference here is the reference number I was provided: Remedy Ticket ***.

Regards Sfiso *** day

I am writing this mail to complain about my dissatisfaction of the service I am receiving from MTN (Kolonnade Retail Park, Montana,Pretoria)

On the 4th April 2024, I app**** for a home router at Kolonnade Retail Park which was approved on the same day, however the service was not activated, To this day (5days later) the service has not been activated, when contacting the shop I am advised that the matter was escalated.

Today (8/4/2024) I went to the shop to enquire about this matter and I spoke to the Regional Manager Kerish Tilkram, who showed no interest in getting my matter resolved, besides telling me that there is nothing he can do as he is waiting for MTN to resolve the matter and couldn't even tell me how long this will take, he continued to tell me I can write an email to complaints department.

I must say I am very disappointed in the manner that the Regional manager handled my query, not to mention that he showed no empathy non whatsoever even when I mentioned that I need this service as I am working from home and the inconvenience that this delay has coused me.

May I please ask that this be given a priority and be resolved as a matter of urgency and also the bill be adjusted accordingly as I paid from the 4th however 5days later I'm still not having Internet.

Regards Sfiso ***