Complaint - MTN

To start of with the 1 star rating is too high, I had no choice of rating them with negative points ... they actually get a minus 10 (-10) from me. I have been battling with them since April with regard to my package update.

I was contacted via email by a Kopano Ramatlo offering me the new promotional packages that MTN had and as usual, MTN always wants to upgrade you to a package that they THINK you need. I had then responded to Kopano indicating that i want a package that was similar to what I was on. Kopano then emailed me an offer that was closest to the package which i was on and I indicated that I will take that offer. I was under the impression that Kopano had upgraded me to the agreed package but found out a month later that this was not done. The reason I actually discovered this was due to an email from Bheki Stebe regarding my contract renewal. I then advised Bheki via reply email that Kopano was dealing with my upgrade and that I was under the impression that this was already in place as agreed via email comms. Kopano then calls to apologise for not having effected the change as agreed via email and then also tells me that the package that I had opted for has also since increased in price. I did not worry too much about that as it was only R20.00 more than the initial price that he quoted on the email to me. The upgraded package is finally in place, or so I thought...only to run into further problems. The data, airtime and sms bundles were incorrect and I was getting less than what I was offered and this is on 3 contracts. As if that was not bad enough, when the amendment was done, my debit order was amended to cash and I was not aware of this. I have been paying this bill via a debit order since inception which is well over 20yrs now. I cannot understand how this amendment was processed without my authority or any signed document from me, or as they say ALL THEIR CALLS ARE RECORDED AND CAN BE MADE AVAILABLE AT ANYTIME... this was NEVER discussed... so why interfere with something that was not even discussed??. This, together with the issue of the incorrect data etc led to all 3 contracts being locked/blocked/stopped(whatever the term they choose to use). This was a total inconvenience to me and my children as this was due to NO FAULT on my side. To add to this, I travel for work purposes and I was left with just a handset that was useless to me. Several calls and whatsapps between Kopano and me was fruitless as he was of no assistance in rectifying the issue at hand other that to repeatedly say that he was sorry. Well, sorry did not solve the problem and to this day and as I type this complaint, I am still sitting with the data and debit order issue being unresolved. To add insult to injury, there id NO feedback from Kopano or anyone else from MTN, unless I do not follow-up, yet when they want their money they are quick to run their debit or stop their service if the account is not paid EVEN WHEN IT IS THEIR FAULT. Certainly their service should then be top notch if this is their approach. With regard to the debit order for May, I had to be inconvenienced to go to a service branch to pay this so that I could be reconnected. The fact that this will negatively impact my credit rating is of NO consequence to MTN.. and yet AGAIN for the month of June, I AM IN THE SAME PREDICAMENT... DEBIT ORDER HAS NOT BEEN RECTIFIED as someone in MTN decided that they will just capture my payment date as the 21st of each month and not as the 25th as was the case from inception of these contracts and I am still not on the data package as was agreed upon with Kopano. I have to chase after Kopano for feedback and to get anything done and when I don't, the status quo of inaction remains. Highly frustrated is an understatement... I really wish we could get a mobile operator that will work for us.