GS
Genevieve S
1 reviews | Active since Nov 2018
10 Jan 2020, 16:12
Complaint MTN!
I renewed my contract and did a upgrade on 16/08/2019. With it, i got a R500 voucher. I chose to get a cover for upgrade Samsung S9,. I spoke to a lady Joyce, who said she will contact me once its available. I have now been to the store 5 times, and each time its still not in stock and am told they will contact me. Still not a single phone call. I feel that i have waited and been patient long enough. Please can you let me know what else i have to do to receive this cover. I have been a mtn customer for years and am very dissappointed with this service.
The reply I get from MTN customer care #*** is visit the store in question?!?!
Really did they not read my complaint. It's now 10 January and still no phone call, email or any correspondence regarding this.
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MTN South Africa's replyOfficial
17 Jan 2020, 08:57Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
You need to go back to the store Bendor in Polokwane and ask them to order the cover for you.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
You need to go back to the store Bendor in Polokwane and ask them to order the cover for you.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply17 Jan 2020, 08:57
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
You need to go back to the store Bendor in Polokwane and ask them to order the cover for you.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
You need to go back to the store Bendor in Polokwane and ask them to order the cover for you.
Kind Regards,
Alice van der Merwe
MTN
Best regards,