Complaint - MTN *****

Trying to get MTN ***** Department to sort out an account that was illigally opened in Durban by a lady in my Name/Account, according to MTN ***** the person Shakira Fortune and MTN's Partner Summer Mobile did this transaction on the 23/02/2021. I have been trying to get MTN ***** to sort this *****ulent number from my name and account since 2021 but to no avail. Have phoned MTN ***** Department numerous times, every month. MTN ***** Department has been making excuses as to why this has not been solved. Also went to 2 different branches. Also e-mailed ********. November 2023 I have been told by MTN ***** that this is now sorted and that MTN will credit my account. January I phoned again but was informed that MTN is waiting on *** as they have dealt with the original contract with ms Shakira Fortuine, and MTN has not received any answers from them since MTN’s e-mail on 15 November 2023. MTN ***** said that they will -email the investigating officer again, for answers, and that they will get a supervisor to contact me. She will also follow up with an e-mail with the outcome (I have taped this conversation) This contract was supposed to expire this month, but today 19 February 2024, I received my Account with a BIG SHOCK my account has now changed from R288.91 to R1706.09. So it seems like the *****sters are now upgrading this on my name. MTN is doing NOTHING to sort this out!! Since February 2021 till now i have been debited irregularly with an amount more than R12000.00.. Seems it is now time for the ombudsman