1 reviews | Active since Aug 2018
Complaint for poor service
MTN has given me the worst possible service and even though I have escalated the matter since March I still haven't had decent service. Not to mention a simple phone call to acknowledge that they are aware of my problem.
It's been months of trying to get assistance. Instead I got an email that still doesn't resolve my problem.
MTN has little or no value for its customer I'm appalled but also know that I have no desire to use their services in future.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Cell number *** has expired 2018-03-28.
There was usage on the sim card until April 2018.
The system reflects there was no usage from May 2018 until July 2018 the account will be credited for the 3 months subscription fees due to no usage from the sim card.
Cell number *** has expired 2018-03-28.
There was usage on the sim card until April 2018.
The system reflects there was no usage from May 2018 until July 2018 the account will be credited for the 3 months subscription fees due to no usage from the sim card.
The total credit that will be placed on the account for late cancellation=R1985.91.
The account balance owing R3,579.46 minus the credit ofR1985.91
=R1593.55
R1593.55 is owing to MTN as per the account balance on the 13-4-2018.
There is no notes on the account for any cancellation of both of the lines, terms and conditions do state it is the client responsibility to give MTN cancellation notice 30 days before the contract expires.
Due to no usage on the sim card from May this credit will be approved.
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.A***
Payment will only reflect in 48 hours. you can send the request after 48 hours to the legal team to close the account and to send the request to the attorneys to remove your name from the ITS list.
The email address for the legal team:***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Cell number *** has expired 2018-03-28.
There was usage on the sim card until April 2018.
The system reflects there was no usage from May 2018 until July 2018 the account will be credited for the 3 months subscription fees due to no usage from the sim card.
Cell number *** has expired 2018-03-28.
There was usage on the sim card until April 2018.
The system reflects there was no usage from May 2018 until July 2018 the account will be credited for the 3 months subscription fees due to no usage from the sim card.
The total credit that will be placed on the account for late cancellation=R1985.91.
The account balance owing R3,579.46 minus the credit ofR1985.91
=R1593.55
R1593.55 is owing to MTN as per the account balance on the 13-4-2018.
There is no notes on the account for any cancellation of both of the lines, terms and conditions do state it is the client responsibility to give MTN cancellation notice 30 days before the contract expires.
Due to no usage on the sim card from May this credit will be approved.
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.A***
Payment will only reflect in 48 hours. you can send the request after 48 hours to the legal team to close the account and to send the request to the attorneys to remove your name from the ITS list.
The email address for the legal team:***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,