Complaint for MTN and Superbalist.com

On the 6 of February 17:20 I got an SMS saying my Vodacom number is in the process of being ported to MTN, without my consent...I called Vodacom and the agent said I need to call MTN, which I did but not get help I was told I need to call the following day between 8-5.

I called the next day and I was told to switch off my phone for 2 hours, which was not on at all, as if it was not enough my number was without network for almost the whole day on the 7th.

Upon my 2nd calling to MTN I asked if its possible to get details of the person who requested to port, he told its not possible unless a case with the Police , which was a drag I didn't want to go through all of that.

In the 14th of February I received my RCS Card statement and apparently on the 7th of February ( the day I was without network) I purchased online at Superbalist.com items to the value of R2517.

MTN has started this whole thing by allowing someone to tamper with my number. Superbalist.com also allowed someone to use RCS card without ID Verification.