Complaint for MTN.

Good day. I am writting this from the bottom of my heart,and ive been a loyal customer for MTN for more than 15 years and been on contract for more than 10 years but i am really mot halpy with the way my insurance claim was handled . 2019 i made an phone upgrade as usual and i sent email to mtn insurance asking for insurance claim application and they sent it to me and fill it in with all the documents was requested as usual,so they sent me a welcoming letter and i was so happy to know that my phone was insured,this year November my phone fell and broke the screen and i submited a claim and i was told that the claim is rejected because i was never debited,the thing is i dont create MTN invoices and i never receive a call from anyone telling me that they not receiving any funds from me also the MTN invoice doesnt show all those details about the insurance. Now they telling me to pay all the year instalments they said i didnt pay which is i wont have that amount of those premiums,and i still have a year to pay the phone that i wont be using to to screen damage.

Your immidiate response is much appreciated.

Regards

Sizwe Magama

Tha k you.