MZ
Manfred Z
1 reviews | Active since Oct 2015
06 Oct 2015, 09:13
Complaint/Enquiry [#***1]
Since the beginning of September I am trying to downgrade my account, which expired in July this year, to prepaid. It seems it's impossible even though MTN will grab around R 600 plus in accumulated credit. I have sent several e-mails to customer care. Please just downgrade, tell me that you have done so and then also stop debiting my account.<br> <br> Best Regards,<br> M
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MTN South Africa's replyOfficial
08 Oct 2015, 14:47Hello dagobert,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the number has been migrated to pre-paid as per your request.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the number has been migrated to pre-paid as per your request.
Best regards
Mantoa
REQ:***
MTN South Africa's reply08 Oct 2015, 14:47
Official
Hello dagobert,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the number has been migrated to pre-paid as per your request.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the number has been migrated to pre-paid as per your request.
Best regards
Mantoa
REQ:***