Complaint ***

Service complaint

Good day, my name is Nkosingiphile Khoza. I app**** for a contract and the agreement was I will pay R299 for an iPhone 7 for 24 months. When I received the bill for this month it was R399 I went back to the mtnshop on the 22nd of August and they confirm that it was an error from the billing department and they submitted a query with the reference number ***. I have been calling since Friday last week and I haven't received any feedback regarding the query.

Please resolve the issue within 24 hours or I am going to reverse the debit order for the incorrect amount debited.