Complaint

In November 2020 my MTN smartphone contract was expiring and I made means to ensure that the contract is indeed terminated. However , the contract was not terminated. In light of this , I then called several times and I requested name , reference and dates at which I consulted.i was told that December 2020 will be the last installment of 350.However, my account to date the current balance is over a R 1000 now.the account is still active despite my means to terminate it.hence , the simcard is deactivated. I have made means to send an email to MTN regarding this matter. I am extremely disappointed. My email address : *** , contact number ***Mr MP Pillay . The information below is the details of all calls I made with name and dates Ntswaki lesole customer Nonndumiso Mazibuko contract department

07 November 2020 *** Amanda luvuno

12 November 2020 *** Magagu Eugene