COMPLAINT

I had a contract with MTN, had financial issue which resulted in me defaulting on payments, they handed me over to Vericred. I settled the account and Vericred provided me with a settlement letter, MTN refuses to update my credit profile, and they still have me listed, I reached out to them, and no one seems to know which department can help me with this. Till this day 2 years later MTN still hasn't updated my profile, I have emails between Veri cred, MTN and myself however they do not acknowledge nor respond to emails at all. MTN is just making my life HELL!