Complaint

Hello I so disappointed with the service I am receiving from MTN 1st I had issues with the phone which was sent to the repair center for 5 months and the phone only worked for a couple of days now I'm having issues with payment. I made payment via the Capitec Application to MTN since they never debit me on the debit date I paid for two months and after that I received a Email from MTN stating that my account is with the legal Department and I've phoned MTN on several occasions its countless and up until today there is no resolution my 1st encounter was on April up until now the matter has not be resolved and if it's still not resolved I will take it to the Ombudsman I'm just waiting for them to debit me. The agents are rude and Im ****ing disappointed to how the agents treat their customers they have no regard for assisting the client I mean who keeps a customer on hold for 30min and come back and tell them the same thing you told them before you could put them on hold I'm disappointed shame