Complaint

am very disappointed with how Mtn has dealt with me as a customer. I was offered a data contract which was ment to be 40GB day and 80GB night for R329 but this was not the case. As of July an amount of R1345 was debited from my account and I called to find out what was going on, I spoke to Noxolo Mngadi from retentions/sales department I was given a Ref no. J06418 and I was told that it was going to take 7-10 working days to sort out the issue. I then spoke to Nompumelelo Ngwenya at the 808 department and was given the Ref no. ***. I'm being sent from pillar to post and this matter has not been resolved as yet. Please kindly assist because I honestly dont know what I should do right now. Maybe I must involve my lawyers then it will be resolved quicker.

Kind regards A.Mabota