Complaint

Dear MTN Customer Care, Nimble Group, NCR South Africa, and the Credit Ombud,

I am writing to formally express my deep frustration and distress over the continued harassment I am experiencing from Nimble Group regarding an MTN account that was fully paid and closed over a year ago.

I entered into a contract with MTN that was previously handled by SSDA Attorneys. On 8 February 2024, I received a Paid-Up Letter confirming that the account was fully settled. Despite this, in March 2025, I began receiving calls and messages from Nimble Group, claiming that I still owe MTN starting from 28 February 2024. This is factually incorrect and directly contradicts the paid-up letter issued on 8 February 2024.

I subsequently contacted MTN, and your office confirmed via email that the account was indeed paid in full and that the relevant information would be updated and shared with Nimble Group. However, Nimble Group continues to harass me daily, damaging not only my mental health but also affecting my credit profile.

This issue has left me feeling completely helpless. I have raised a dispute through ClearScore, but they were unable to assist. My credit score has been affected, and this situation is severely impacting both my family life and emotional wellbeing. I am now at the point of raising this matter with the National Credit Regulator (NCR), the Credit Ombud, and relevant authorities due to the unprofessional handling of my account by both MTN and Nimble Group.

I urgently request:

MTN to provide a direct, official Paid-Up Letter addressed to Nimble Group.

Nimble Group to immediately cease all forms of harassment and update their records.

The NCR and Ombud to intervene and ensure this matter is properly investigated and resolved.

Removal of any negative credit reporting related to this paid-up account.

Please treat this matter as urgent. I have fully met my financial obligations, and I should not have to suffer ongoing emotional and reputational harm because of miscommunication or administrative errors between your offices.