Complaint customer service by MTN A Westgate

<p>Got a contract from Mtn A shop in Westgate Mall on the 25/05/2016 I have been with them for 18 to 20 years and never received this bad service before. The phone is only 4 months old and got stuck on all applications unable to use the phone. It has been booked with MTN A Westgate Ref: Witness as an out of box failure for the phone to be replaced as it has not been 6 months old yet so booked in on 22 September 2016 were the repair centre confirmed same was only booked in on 12 October 2016 with them. First rejection was incorect port inserted in the box, The correct charging port was taken to them the same day in my luch hour. They rejected the request for the second time due to an S pin they claiming is not inserted in the box and cover dented as well as page 4 of the form not completed by the consultant in store as well as phone scratched. Witness confirmed with one of the managers Ayanda at MTN B store westgate that the s pin was in the box and the phone was in a good condition without any damage to the phone. Now i'm told they will not replace the phone with a new device but only the mother board will be replaced were my phone has been damaged in between the store and the repair centre they expect me to take a second hand phone that was damaged by themself. There after they involved the region manager were he is also not prepared to replace the phone and only for it to be repaired after my phone is damaged by them. Not once did they contact me to state what the status of the device is i have to phone each and everytime to get status feedbacks on this were almost none of the time you get them on the phone were i need to drive up and down for feedbacks and i just need to accept the same where i'm paying for a contract that i do not even have a phone to use and then promises made from store to have it sorted and replaced and then the same never happens were some is not willing to assist anymore due to it not being there querie and they can not deal with MTN A queries which is closed due to renovations. Also they can not assist until the phone is back in there position were no one has told them to rebook the phone and needs to be replaced due to the damage done to my phone. The MTN A store actually advised me the only way i will get anything done and sorted and for them to replace the phone is to walk in by HVRC Offices in Midrand i will not drive to midrand due to consultants that is unable to attend to customer service when you walk in by the store all pretends to be busy when they see you and they were not prepared at anytime to assist and never gets back to you. I was told that I rebooked the phone were the same is not even in my possesion and were dealing with the store and not repair centre. I'm highly disapponted with Mtn for all the years I have been with them and now they not prepared to assist customers and then damage your new device in the process off repair and not willing to replace the phone I do not actually even want to be a client of MTN at all anymore this is totally unacceptable customer service. I will not leave it here and get the same phone back that was damage by them how fair is that towards a client.</p> <p>For over a month now I am paying for a contract and service which I cannot use due to bad customer service and for my phone has been sending from pillar to post.</p>