Complaint: Centurion Mall Branch: Sazi

I would like to lay a formal complaint on one of your consultants at MTN Centurion mall. (The one located next to pick 'n pay). I came in on the 13th of December to apply for an iPhone 14 Pro, I was advised that they do not have it in stock by Sazi and that they only have the iPhone 14 Pro Max. I told him to go ahead and make an application. He advised that it's too expensive for me (mind you he doesn't know how much I earn,) and that the phone usually gives issues after some time, I will experince problems transferring data from android to ios and even said what is wrong with the phone that I'm currently using. I then told him that the one that I'm currently using will be used by my mom. After going back and forth, with him giving me all reasons to not apply for the phone that I wanted, he finally did the application and said I should come back once the port has been approved. I received an SMS 2 days later that my port was successful meaning that I should go back and sign the contract. little did I know that that was the start of many problems. When I went back to the branch, I was told by the same useless and *********** consultant that the phone that he reserved for me has been taken by another customer. another consultant gave that phone away to a client and it was the last one in stock. at that moment I have had it, How does this branch work exactly? He then went to the back office and came back with the phone after he had said it was now out of stock. (meaning he had ****). We were now busy finalising the application when he said he has to redo the application, start all over again because he is realizing that he made a mistake and app**** for a different phone, not the one we agreed on., he kept on making so many errors and wasting my time ,changing systems and dragging the application. The list goes on and on. I've been standing for more that 4 hours at this point, After rectifying many mistakes, he deliberately made (based on my view) he then said I should make payment for the new sim card, and made a remark by saying "Are you sure that you have money in that bank card, Will the payment go through?" meaning do I even have money in my account? The level of disrespect and incompetence that I experienced at the hands of this pathetic consultant that doesn't even know how much I get paid is beyond me. I did not use my payslip since I have an existing contract with mtn.I ended up not attending to some of my errands because of the amount of time I wasted at MTN. This Sazi guy clearly lacks basic training and skills when it comes to dealing with customers. He needs to go for proper training and learn to engage with customers in a professional and respectful manner. Looking back at this, I'm very angry regarding how I was treated, judged and had my time wasted by one of your consultants. I will never apply for anything contract related at MTN. Being undermined and disrespected by a guy that works at retail is something I fail to fathom. MTN, please make sure that you attend to this enquiry and If necessary, action needs to be taken, Let it be!!

Regards, Zakhona ***