VQ
Vuyokazi Q

1 reviews | Active since Apr 2009

27 Nov 2018, 09:26

Complaint: Billing and Network

I'm cancelling my contract with mtn as they cant get their act together. Waking up to a suspended accounting after making 2 months payment on Friday 23 November. No notification of suspension sms just suspending an account that is in credit. In addition to data/internet connection problems at least once a month, the client service agents are equally as useless. I could've been stranded in the middle of nowhere in danger with non active line. Fix your system and get your act together I've just about had enough with your trash network and service. I made a same day payment on Friday, it is Tuesday...look at your accounts and update my profile I will not be sending through any proof of payment, do your jobs!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Nov 2018, 14:13
Official
Good day Vuyokazi 

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. 

We will investigate the matter and provide feedback as soon as possible. 

Warm regards, Jessica John Complaints Management Team 

Best regards,