MP
Michael P
1 reviews | Active since Jul 2018
26 Jul 2018, 08:51
Complaint: Being over charged
I upgraded my cell phone contract with MTN in April 2017. I cancelled the upgrade the very next day. We are heading into August and MTN is still charging subscription based on the upgraded package that I cancelled. Calling their call centre for assistance in this regard is like pulling teeth without anaesthetic. I've literally been put on hold for an hour on a couple pf occasions while the consultant is making enquiries or maybe just hoping that I'll grow tired of holding on and just drop the call, because they don't know how or simply don't care to solve what seems to be a very simple problem. To add injury to insult I recently discovered that my previous contract expired over 5 months ago and they are still charging me a contract promo fee every month even though I'm on a month to month contract with them now. MTN is continuing to rob me of my heard earn money every month and no one over there seem to care two hoots about it. I'm at my wits end now.
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Replies (2)MP
Michael P's updateReviewer Update
27 Jul 2018, 14:08It seems that MTN picks and chooses which complaints they want to reply to, as I've noticed they've rep**** to complaints that have been posted after mine. The only response I got was from the Store Manager at MTN in Tygervalley, Cape Town sending me a Whatsapp message asking me what me cell number is. I'm not even make this stuff up! PATHETIC SERVE ALL ROUND
MP
Michael P's update27 Jul 2018, 14:08
Reviewer Update
It seems that MTN picks and chooses which complaints they want to reply to, as I've noticed they've rep**** to complaints that have been posted after mine. The only response I got was from the Store Manager at MTN in Tygervalley, Cape Town sending me a Whatsapp message asking me what me cell number is. I'm not even make this stuff up! PATHETIC SERVE ALL ROUND
MTN South Africa's replyOfficial
31 Jul 2018, 12:45Thank you for taking my call.
We sincerely apologise for any inconvenience you may have experienced from the upgrade you cancelled and were still billed for it.
A credit for the promo / handset fee with an amount of R500.00 excl. plus 15% VAT , R75.00 equal to R575.00 multiply by two will be processed. Invoice dates 2018-05-20 and 2018-06-20 total amount is R1150.00 inclusive.
I will log a refund request once this amount is reflecting on your MTN account.
From the time our banking department has processed it , it will take three working days to be transferred to your personal bank account.
The invoices from 2018-04-20 to 2018-07-20 are sent to your gmail email address.
Warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply31 Jul 2018, 12:45
Official
Thank you for taking my call.
We sincerely apologise for any inconvenience you may have experienced from the upgrade you cancelled and were still billed for it.
A credit for the promo / handset fee with an amount of R500.00 excl. plus 15% VAT , R75.00 equal to R575.00 multiply by two will be processed. Invoice dates 2018-05-20 and 2018-06-20 total amount is R1150.00 inclusive.
I will log a refund request once this amount is reflecting on your MTN account.
From the time our banking department has processed it , it will take three working days to be transferred to your personal bank account.
The invoices from 2018-04-20 to 2018-07-20 are sent to your gmail email address.
Warm regards,
Eunice
Complaints analyst.
Best regards,