JS
Juandre S
1 reviews | Active since Oct 2015
08 Jun 2016, 10:56
Complaint being ignored
<p>I have sent in a complaint about my network signal at home. There has been a few automated responses received and I answered a few questions. Afterwhich i have followed up twice with no response. I have stated in my last email on the 27th of May that should I not receive a reply I will assume that I am being ignored. Which looks to me is the exact case here. I have not received any reply. I have been a client of MTN for years. So is my whole family. I am on the highest contract possible and I am paying a lot of money for what I can now call no service. I dont have any signal when at home on my cellphone and no assistance received from following the MTN customer care line service. I think this is really bad especially coming from MTN. I hope posting to Hello Peter will get someone in touch with me.</p>
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MTN South Africa's replyOfficial
08 Jun 2016, 13:12Good Day Rooiwil,
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply08 Jun 2016, 13:12
Official
Good Day Rooiwil,
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,