Complaint

Last year I took out a data sim contract with MTN, the sim never worked from inception. I made numerous calls over a couple of months asking you to rectify whatever was preventing the connection. As I was still making payments for it. I was constantly assured that whatever was the issue has been resolved only to get disappointed when trying to connect to the WIFI. It never worked!

I notified them of my request to cancel the contract. No acknowledgement of such receipt or notification of that my request was actioned. MTN's service has been appalling. To my shock, I then found out that my account with was with their legal team as I am in arrears. It makes no sense to me that they never provided a service to me, which I paid for and when I cancel the contract due to your nonperformance they see it fitting to continue to bill me and ignore my request to cancel. To this day after numerous email and calls - with promised escalation there’s still nothing. No word. Just billing me away.