1 reviews | Active since Feb 2017
Complaint and no feedback
I am wondering how long does a complaint take for it to get full attention. Wrote a complaint on the 2 septembre 2017 via the email address provided ********** and on hellopeter, the ********** 000 line takes you from pillar to post. I dont want money from Mtn but a simple apology from your employee for bad customer treatment. I have 7 active lines and 3 are due for upgrade with this kind of treatment I dont even have the courage to go that shop(mtn the glen) which is unfortunately the nearest convenient one for me.
Good day,
Thank you for your post and taking my call.
Thank you for taking the time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post and taking my call.
Thank you for taking the time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,