Complaint Against MTN – Unjustified Suspension of Service

I would like to formally complain about MTN’s unacceptable and unprofessional service.

My MTN account was suspended without any valid reason, despite the fact that my account was paid in full according to the official statement received from MTN. Proof of payment and statements were submitted, yet my service remains suspended.

After providing all relevant documentation, MTN still had the audacity to insist that I must pay an additional R127.00, an amount that does not reflect on the statement issued to me, and they have made it clear that my service will not be reinstated unless this amount is paid.

This is nothing short of unfair, misleading, and unacceptable. Suspending a customer’s service while their account is fully paid is a breach of contract and places unnecessary stress and inconvenience on the customer.

As a result, I have logged a formal complaint with ICASA and will be escalating this matter further if necessary.

To anyone considering MTN: If you want endless problems, poor service delivery, and billing disputes, then go ahead and sign a contract with MTN. Otherwise, I strongly advise you to stay as far away as possible. Customers deserve transparency, accountability, and basic service standards — all of which MTN has failed to deliver in this case.

People need to be aware of how pathetic MTN’s customer service and billing practices have become.