COMPLAINT AGAINST MTN - *****

End of May 2020 MTN failed to collect my debit order because for some unknown reason tried to deduct double my instalment, I then proceeded to to pay them via EFT the correct amount as reflecting on my Statement of Account, this amount has since then NOT been allocated to my account and makes me wonder where is my money, this instance it feels ********** to me.

My rights are not protected, I have gone out of my way to help them allocate my instalment, bit to no avail.

Each month I pay my account religiously, but they keep cutting my line, making me go in store to reconnect which we do not have time for in our busy schedule, we are on the road most days and can't afford not to have service for our safety!!!

It is UNACCEPTABLE that we must be punished for doing everything to help them, but they are only rewarding us with the worst service.

Please find attached hereto the statement of account in question together with my proof of payments.

My account is up to date, but they still fail to acknowledge my payment even when I have gone out of my way to assist them in obtaining proof thereof, yet they still try do deduct double my instalment monthly which I do not allow as I am not in the slightest interested to be in credit with MTN.

I have literally done their job for them admin wise, but still they fail to help me correct my account.