1 reviews | Active since Mar 2018
Complaint against MTN
After 2 years I received a call from a Company saying that MTN has handed me over because I did not cancel a contract with them. From 2016 up untill today NO ONE from MTN called me to say that I have to cancel the contract or to ask why am I not paying any longer. I have not used MTN since 2016 and did not receive a statement, a phone call or mail from them. They wait 2 years to tell me I owe them over R2000.00 because I did not cancel a contract. I think MTN did this on purpose so they now can claim more money than what they could have if they contacted me in 2016. I am very unhappy and would not recommend anyone to take out a contract with MTN.
Good day Melinda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your account has already been handed over. You may contact our customer care at 808 from your MTN number and you will be directed through to our legal department.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Melinda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your account has already been handed over. You may contact our customer care at 808 from your MTN number and you will be directed through to our legal department.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,