Complaint About Samsung Phone Warranty Refusal at MTN Lenasia Signet

I purchased a Samsung phone from this store and I am still paying for the contract. My phone is still under warranty, but the battery is draining extremely quickly, which is affecting my ability to use the phone properly.

I went back to the MTN Lenasia Signet store to report the problem and request assistance under the warranty. However, I was refused assistance and was not given a satisfactory solution.

I do not understand why I am being refused warranty assistance when the phone is still under warranty and I am still paying my contract every month.

I would like MTN to investigate this matter and provide me with a proper solution, whether that means repairing or replacing the phone if the battery is found to be faulty.

I expect better service and support from MTN, especially when I am still a paying customer. Please contact me and resolve this matter urgently.