DR
Dave R
1 reviews | Active since Aug 2018
01 Jul 2024, 16:42
Complaint about MTNs Call Centre accessabilty
Hi,
MTN's call centre (135) is totally useless.
The options are vague or not applicable, and at no point is there the option given to actually speak to a person or 'service champion'. I kept ending up at the main menu. After 10 minutes of being shunted around I gave.
What the hell MTN.
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Replies (2)DR
Dave R's updateReviewer Update
03 Jul 2024, 08:44As of yet I have had no response from MTN. I have even tried emailing and received a reference number which has still not been attended to within the 48 hours as stated the the auto-reply. I tried calling the call-centre again with the usual run-around.
This is going beyond ridiculous in terms of bad service.
My reference number is: f42b13f1-31f****3e-aac5-321f5905d2bf
An I have rewritten my query below.
Hi,
I upgraded my contract via the MTN online store on the 17th June 2024.
I chose the Yellow Prime Option with a Samsung A05s handset for R339pm over 24 months. I received my handset on the 28th of June 2024.
Over the weekend my phone became disconnected with the MTN Network.I reviewed the document which was sent to me. The document has my name on, but is unsigned by me. I only see the handset. I do not see the option I chose.
Please can you assist to find out what is going on, why have I been disconnected from the network?
I cannot call 135 because I am not connected to the network.
Regards,
Dave Rapson
This is going beyond ridiculous in terms of bad service.
My reference number is: f42b13f1-31f****3e-aac5-321f5905d2bf
An I have rewritten my query below.
Hi,
I upgraded my contract via the MTN online store on the 17th June 2024.
I chose the Yellow Prime Option with a Samsung A05s handset for R339pm over 24 months. I received my handset on the 28th of June 2024.
Over the weekend my phone became disconnected with the MTN Network.I reviewed the document which was sent to me. The document has my name on, but is unsigned by me. I only see the handset. I do not see the option I chose.
Please can you assist to find out what is going on, why have I been disconnected from the network?
I cannot call 135 because I am not connected to the network.
Regards,
Dave Rapson
DR
Dave R's update03 Jul 2024, 08:44
Reviewer Update
As of yet I have had no response from MTN. I have even tried emailing and received a reference number which has still not been attended to within the 48 hours as stated the the auto-reply. I tried calling the call-centre again with the usual run-around.
This is going beyond ridiculous in terms of bad service.
My reference number is: f42b13f1-31f****3e-aac5-321f5905d2bf
An I have rewritten my query below.
Hi,
I upgraded my contract via the MTN online store on the 17th June 2024.
I chose the Yellow Prime Option with a Samsung A05s handset for R339pm over 24 months. I received my handset on the 28th of June 2024.
Over the weekend my phone became disconnected with the MTN Network.I reviewed the document which was sent to me. The document has my name on, but is unsigned by me. I only see the handset. I do not see the option I chose.
Please can you assist to find out what is going on, why have I been disconnected from the network?
I cannot call 135 because I am not connected to the network.
Regards,
Dave Rapson
This is going beyond ridiculous in terms of bad service.
My reference number is: f42b13f1-31f****3e-aac5-321f5905d2bf
An I have rewritten my query below.
Hi,
I upgraded my contract via the MTN online store on the 17th June 2024.
I chose the Yellow Prime Option with a Samsung A05s handset for R339pm over 24 months. I received my handset on the 28th of June 2024.
Over the weekend my phone became disconnected with the MTN Network.I reviewed the document which was sent to me. The document has my name on, but is unsigned by me. I only see the handset. I do not see the option I chose.
Please can you assist to find out what is going on, why have I been disconnected from the network?
I cannot call 135 because I am not connected to the network.
Regards,
Dave Rapson
DR
Dave R's updateReviewer Update
03 Jul 2024, 10:01Although I am still unimpressed with MTN's call centre.
I would like to say thank you to Magnus at the MTN Store in Noordstad Bloemfontein for his assistance.
I was able to resolve my query.
I would like to say thank you to Magnus at the MTN Store in Noordstad Bloemfontein for his assistance.
I was able to resolve my query.
DR
Dave R's update03 Jul 2024, 10:01
Reviewer Update
Although I am still unimpressed with MTN's call centre.
I would like to say thank you to Magnus at the MTN Store in Noordstad Bloemfontein for his assistance.
I was able to resolve my query.
I would like to say thank you to Magnus at the MTN Store in Noordstad Bloemfontein for his assistance.
I was able to resolve my query.