MS
Mariane S
1 reviews | Active since Dec 2018
02 Oct 2019, 18:33
Complaint about MTN Cellular
Service at MTN Canal walk stores have deteriorated drastically. MTN call centre is just as pathetic& getting hold of a Manager is non existant. It has been a gradual decline which now occurs often.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Oct 2019, 09:34Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online explaining the problem and bad service received from the store Canal Walk near Clicks Store.
We have escalated the complaint regarding the store service received to the regional store managers for the store manager to call you.
A***:
Thank you for all the years with MTN.
***
We are so graceful for the great service received from Sasha to correct the situation with your mon device and contract. We will be in touch with her just to confirm if the store will assist with the data loss of 1GB when contract was done with them.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online explaining the problem and bad service received from the store Canal Walk near Clicks Store.
We have escalated the complaint regarding the store service received to the regional store managers for the store manager to call you.
A***:
Thank you for all the years with MTN.
***
We are so graceful for the great service received from Sasha to correct the situation with your mon device and contract. We will be in touch with her just to confirm if the store will assist with the data loss of 1GB when contract was done with them.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply03 Oct 2019, 09:34
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online explaining the problem and bad service received from the store Canal Walk near Clicks Store.
We have escalated the complaint regarding the store service received to the regional store managers for the store manager to call you.
A***:
Thank you for all the years with MTN.
***
We are so graceful for the great service received from Sasha to correct the situation with your mon device and contract. We will be in touch with her just to confirm if the store will assist with the data loss of 1GB when contract was done with them.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online explaining the problem and bad service received from the store Canal Walk near Clicks Store.
We have escalated the complaint regarding the store service received to the regional store managers for the store manager to call you.
A***:
Thank you for all the years with MTN.
***
We are so graceful for the great service received from Sasha to correct the situation with your mon device and contract. We will be in touch with her just to confirm if the store will assist with the data loss of 1GB when contract was done with them.
Kind Regards,
Alice van der Merwe
MTN
Best regards,