1 reviews | Active since Dec 2016
Complaint about extreme unprofessionalism
<p>I opened a contract at MTN and the lady helping me subscribed me to the wrong package. She then had to migrate me to another one. They said it would be quick, yet it was done on the 13/12/2016 and it has been well over 72hours and it has NOT been done. What irritates me the most is the lack of professionalism. Im being extremely inconvenienced now, my phone number has been cancelled off the network for over 72hours, i cannot access my calls, sms's, nor anything for that matter including my bank accounts and emails. Im literally a sitting duc****!! I hate this and want my number back immediately as well as the package I chose! This is ridiculous man! Who lives without their phone and number for more then 3 damn days!?!?!</p>
Good day Pallo,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note your package was corrected on the 17/12/2016 and your service is fully active on our side, please confirm the same on your side?
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Pallo,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note your package was corrected on the 17/12/2016 and your service is fully active on our side, please confirm the same on your side?
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Pallo,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note your package was corrected on the 17/12/2016 and your service is fully active on our side, please confirm the same on your side?
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Pallo,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note your package was corrected on the 17/12/2016 and your service is fully active on our side, please confirm the same on your side?
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
