SL
Shane L
1 reviews | Active since Aug 2015
20 Aug 2015, 10:08
Complaint about Data and airtime usage !!
I Buy 1Gig data per week , which last upto 2 weeks on iPhone 5 / now they say we get 2 gigs when we buy 1 gig , yet now my bundle is only lasting 3-4 days ...!! I feel that they steeling as they never reference data .. And if it's airtime or data .. It's just gone at a alarming amount of time ... It's happening way to often that u put airtime on and boom before u even phone no airtime available to make a call , or DATA just runs dry when talking to them a bunch of excuses ... I'm
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MTN South Africa's replyOfficial
27 Aug 2015, 14:16Hello Shane 9999,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply27 Aug 2015, 14:16
Official
Hello Shane 9999,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,