1 reviews | Active since Apr 2015
Complaint about cellphone contract billing at MTN
I would like to lay a complaint against MTN. In December 2014 I opened a contract which should have cost me R229.00 per month and nothing more. I have paid this amount until I requested a sim swap on 29 January 2015. My balance due on Feb 2015 was R270.95. I logged a query and still awaiting credit. On 2 March 2015, I had to pay R419.70 which I also queried about and still awaiting feedback. They told me that I will not have a query next month, the correction will be the correct one but at the end of May 2015 I had to pay R350.34. I asked them for the billing for this month and they could not give me a statement as their month have not closed yet.<br> Could you please assist in this regard because I am logging calls for ever and no one attends to my queries?
Thank you for raising your concerns with MTN.
We do apologize for the inconvenience this may have caused.
Kindly be advised that a credit was passed for an amount of R113.40 for the usage limit, this was for the invoice dated 13/12/2014 to 13/04/2015. Your April invoice was also higher than normal due to Me2y- Post paid to prepaid transfers. Your invoices and itemized billing reports were emailed to you.
We do confirm that your billing is correct.
Regards
Refilwe
REQ:***
Thank you for raising your concerns with MTN.
We do apologize for the inconvenience this may have caused.
Kindly be advised that a credit was passed for an amount of R113.40 for the usage limit, this was for the invoice dated 13/12/2014 to 13/04/2015. Your April invoice was also higher than normal due to Me2y- Post paid to prepaid transfers. Your invoices and itemized billing reports were emailed to you.
We do confirm that your billing is correct.
Regards
Refilwe
REQ:***