Complaint #*** Req:***

MTN service is pathetic to say the least. I have bought 1GB data on the 25th of April for both my contract number ***) and my prepaid number ***). These data bundles wee supposed to expire after 60 days and this was not the case as they expired on the 25th of May which was 30 days after they were bought. Kagiso Kekane has been helping me with this issue and he said it was escalated to billing and no one has contacted me after several emails. I can't get through to the MTN call centers on 173 and 808 numbers. I'm sitting with devices that cannot access internet due to MTN incompetence. I need this to be sorted out. Please give me back my data bundles as soon as possible. I have sent several emails to MTN complaints department and directly to Kagiso Kekane but I'm being ignored. I can't wait for my contract to expire.