Complaint

Never have I had such bad service from MTN. My son’s phone has been stopped & due to arrears, it’s now with collections. Tried calling them on Monday, held on for 30 min, and was shunted around between personal & business. Left a message for someone to call me back- still waiting! Been chatting to you on Twitter since Tuesday, still waiting for a proper answer- they say it’s been escalated & escalated. My son needs his phone! All I want is to know what the outstanding balance is so that we can settle it and for the phone to be re activated— why am I waiting for 4 days? Would like a manager to call me please