complaint

Early last year I received a call from an external company saying they calling on behalf of mtn and offered me 2 contract phones that were on promotion and the phones were ZTE blade, I agreed and the phones were sent to my work address,I received the phones and 2 mtn sim cards,one sim card was supposed to be for data and another for airtime.I used the sim cards for less than a month and gave away the phone but kept the sim cards.

I later tried to use the sim cards and I kept on getting a message that the service is suspended I should call mtn for more information which I did,and I was told the sim cards which were delivered to me belong to someone else so they will investigate and provide me feedback,until now I haven't received feedback I kept on calling mtn and I always get different stories.

One consultant said I should go to mtn and do a sim swap so that I can get correct sim cards and will be able to use the airtime and data but each sim swop is going to charge R 150 and I didn't agree to that because its not my fault that your external company delivered wrong sim cards but I continued paying for the contract even though I don't use the benefits of the contract and the both phones are even broken

So I called mtn today and im told my numbers for the contract now belong to someone else again.

Im very disappointed because ive been an mtn customer for many years and this is the kind of service I get,im paying for broken phones and sim cards that I don't even have or use,I have called and even went to different mtn stores no one can sort this out

Please sort this out and provide me correct sim cards if not transfer the contract to my exiting mtn number and give me back all the data and airtime I didn't use as a result of this mess.