COMPLAINT

I took a Huawei Y9 phone on contract in December 2019 particularly because it is a dual SIM phone. MTN unilaterally blocked one SIM port without telling me; now they will not open it. I have been inconvenienced for 3 months already and I get contradictory responses from their call centre agents. One said I particularly will not be able to use it without stating the reason, another agent says the feature is unavailable in SA. This is my second terrible experience with MTN SA. I am extremely disappointed.