Complaint

MTN deducted R300.00 from my mother's number *** after she brought the airtime via her ABSA App. When we enquired from an agent by the name of Nkululeko Maphumulo on the 31st of August 2020 at about 23:00pm she promised us that the money will be reimbursed. Today the 01st September 2020 we spoke to Muvuso Eddy and he was rude and couldn't even explain the process properly to my mother a poor pensioner. We decided to ask for aXhosa speaking agent and was answered by Hlengiwe at about 11:43am and she says the calls are recorded. WHY ARE THEY *****ING PENSIONERS MONIES? AND GIVING POOR SERVICE AND LYING THAT THEY WILL REIMBURSE THE FUNDS AFTERWARDS!!!