Complaint

I signed up for a home wifi router. The online application process and delivery was simple and convenient. Then my worse nightmare began. I received the device and sim on the 1st of August. To date the sim card is yet to be activated. I have pleaded, cried, lost my mind trying to get sim card activated. The MTN activation call centre has the worst customer service I have ever experienced. 12 days later a very rude lady called me and said i must go to an MTN. She dropped the call after saying that. Im so disappointed. I have no way of getting help to activate the sim card and i have paid for it.